Terms of Service

1. General Introduction

Welcome to Merpute.com! We are a privately held company in the United States that provides online marketplace services and online shopping solutions to individuals, businesses, partners, and conscious consumers with direct-to-consumer e-commerce solutions in the United States. Our platform offers a variety of services and features, including allowing vendors to sell their legal products online and the ability for qualified independent vendors to host their own stores on our platform.

By using Merpute.com (the “Website”) you agree to these Terms of Service (“ToS”). The ToS, along with our Privacy Policy, govern your use of the Website, our mobile messaging service, affiliate marketing program (if applicable), and Platform Vendor program (if applicable). All definitions on this website are interpreted in accordance with United States law.

Please read the ToS carefully, as they constitute a legally binding agreement. If you disagree with any part of the ToS, you mustn’t use the Website.

Eligibility

  • You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use the Website. Users between 13 and 17 may use it with a parent or guardian’s permission and supervision.
  • Account Creation and Responsibility:
    • To access certain features, you’ll need to create an Account. Provide accurate information and keep your login credentials secure.
    • You are responsible for all activity under your Account, even if unauthorized. Notify us immediately of any suspected security breach.

Website License

  • We grant you a limited, non-exclusive, revocable license to access and use the Website for personal or commercial purposes (if you’re an eligible seller), as expressly permitted by these ToS.
  • You may not copy, modify, distribute, or otherwise exploit Website content or features without our express permission.

Disclaimers

  • The Website is provided “AS IS” without warranties of any kind. We make no promises about the accuracy, reliability, or results from using the Website.
  • We do not endorse or guarantee any User-generated content (including Vendor Content), products, or services from third parties. Your interactions with them are at your own risk.
  • We may have links to third-party sites. We are not responsible for their content or actions.

Limitation of Liability

  • We are not liable for any losses incurred from using the Website, including lost profits, data loss, or other indirect or consequential damages.
  • This limitation applies to the maximum extent permitted by law.

Mobile Message Service (SMS)

  • We offer an optional SMS service. By opting in, you consent to receiving automated text messages about promotions, updates, etc.
  • Standard messaging rates apply. You can opt out at any time using the “STOP” keyword or by contacting us.

Affiliate Program

  • Eligible individuals can join our Affiliate Program to promote the Website. You’ll receive a commission on sales generated through your unique links.
  • You must use our approved marketing materials responsibly and ethically. Do not misrepresent Merpute.com or make false claims.

Pricing & Inventory

  • Vendors are solely responsible for setting accurate prices for merchandise listed on our online marketplace. Merpute.com is not responsible for any pricing errors.
  • Vendors must keep inventory information up to date to ensure products are listed as “out of stock” when unavailable. Failure to do so may result in delayed orders or cancellations.

Shipping & Delivery

  • Vendors generally handles shipping and delivery of Merchandise purchased through our online marketplace (see details at: Shipping Policy).
  • Typical estimated delivery times are 9 days from order confirmation, and shipping costs will be calculated and displayed at checkout.
  • Vendors are responsible for promptly communicating any unexpected shipping delays directly to their customers.

Returns & Refunds

  • Merpute’s general return and refund policy applies to Merchandise purchased through our online marketplace (see details at: Returns & Refunds Policy). We accept returns within [number] days of receipt, according to the conditions outlined in our Return and Refund Policy.
  • Vendors on the Platform may only offer additional or different return policies in their stores that are more beneficial to buyers, such as shorter processing times, lower costs, simpler requirements, etc., compared to Merpute’s default Return and Refund policy.

2. Platform Vendor Program

  • Individuals and businesses who love to sell online, and legally own the products they plan to sell, can become vendors on Merpute.com.
  • Vendors earn a portion of the revenue generated through our online marketplace.
  • Vendors are responsible for their own interactions with customers and must ensure their vendor content does not infringe on any intellectual property rights.

Expanded Platform Vendor Responsibilities

In addition to the general responsibilities outlined in the Platform Vendor Program section, Vendors must specifically adhere to the following:

Product Information Accuracy

Vendors are solely responsible for ensuring the accuracy and completeness of all product information displayed on our Marketplace, including:

  • Product descriptions: Provide clear, detailed, and truthful descriptions of the products, highlighting any unique features or specifications.
  • Product images: Use high-quality images that accurately represent the product’s appearance, condition, and any included accessories.
  • Pricing: Set accurate prices that include all applicable taxes and fees.
  • Availability: Ensure inventory information is up-to-date to reflect product availability.
  • Follow prohibited items instructions: See the page explaining prohibited items here.

Intellectual Property Rights

Vendors must ensure that they have the legal right to sell any products listed on our online marketplace. This includes obtaining any necessary licenses or authorizations from copyright or trademark holders.

Customer Service Requirements

Vendors must provide responsive and customer-centric support to their customers. This includes:

  • Clearly Visible Contact Information: Make it easy for customers to contact you for inquiries or issues related to their orders.
  • Prompt Response Times: Respond to customer inquiries and complaints promptly and professionally.
  • Order Issue Resolution: Work diligently to resolve any order issues that customers may encounter.
  • Adherence to Return Policies: Honor the return policies you have communicated to customers.

Prohibited Conduct

To maintain a fair, transparent, and trustworthy marketplace, Vendors are strictly prohibited from engaging in the following conduct:

  • Deceptive Pricing
  • Misrepresenting Product Availability or Shipping
  • Failing to Honor Return Policies
  • Providing False or Misleading Business Information
  • Engaging in Fraudulent or Spammy Marketing Practices
  • Infringing on Intellectual Property Rights
  • Engaging in Illegal or Unethical Activities

Enforcement

Merpute.com takes the integrity of its platform seriously and reserves the right to take action against any Vendors who violate these ToS. This may include:

  • Removal of Specific Listings
  • Store Suspension
  • Account Termination
  • Legal Action

3. Changes to the ToS

We may update the ToS from time to time. We’ll notify you of material changes. The most updated version will be posted to this page and will be effective immediately.

Contact Us

For questions or concerns, email: [email protected] or mail us at: Merpute Office, 1569 Charles St Springfield, OH 45505, United States.