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Category: Returns
What happens if someone abuses the return policy?
⚠️ Abuse of the return process by buyers or sellers may result in:
What if the returned item is damaged during transit?
📌 Sellers must report within 24 hours of receiving a damaged return.📸 Required: Photos of the damaged item and packaging must be submitted within 24 hours of Merpute’s request.
What if my order was marked as delivered but I didn’t receive it?
📞 Buyers must contact Merpute within 72 hours of the carrier-confirmed delivery time.📌 Merpute will pause the transaction and investigate with the carrier.