You can request a return if: ✅ The item is significantly different from the description. ✅ The item was damaged during shipping. ✅ The item is inauthentic or counterfeit.
The following reasons do not qualify for a mandatory return: ❌ The item doesn’t fit or is unsuitable. ❌ The item has an unusual odor. ❌ The buyer changed their mind. ❌ Shipping delays due to the carrier or weather. ❌ Plants, cuttings, or seeds. ❌ Large bundles without an itemized content list.
1️⃣ Gather evidence: Take clear photos of the item, packaging, shipping label, and packing materials. 2️⃣ Submit a request: Contact Merpute’s support team with all the necessary details. 3️⃣ Review process: Merpute will assess the request and may ask for additional information, which must be provided within 24 hours. 4️⃣ Return confirmation: If approved, Merpute will guide you through the return process.