Buyer Protection Policy

 

Buy with confidence.

When you buy on Merpute, we hold your payment until you receive the item and have time to review it. Once you receive the item, you have 30 days from the delivery time to confirm everything is to your liking and to rate the seller.

If you’re not happy with your purchase because item(s) defected, you may return the item in 30 days from the delivery time. We have you covered, the return label is free.

Once you rate the seller, the sale is final and your payment is issued to the seller.

To keep you safe, we recommend that all communication takes place within the website and not to share personal or financial information for online transactions.

How do returns work?

You have 30 days from receiving the item to request a return. Returns will be accepted as long as the item is in the same condition as when it was shipped (not modified or tampered). Once the return is complete, you will be refunded, excluding applicable fees.

Remember, don’t rate the seller until you’re confident you won’t be returning the item.

  • Go to the Contact Us page and tell us why you would like to return the item.
  • Provide photos of the item, highlighting any differences between the item listing and how the item was received. (This can help the seller improve their listings).
  • For damaged items, please include photos of the box, packaging materials and the damaged item.
  • You have 30 calendar days to drop off the return item with the shipping carrier or the payment will be released to the seller and the sale is final.
  • Refunds for completed returns will be processed no later than 14 calendar days from confirmation of the return’s delivery. See more at Here.

Additional Buyer Protection Details:

  • Payment Security: Merpute uses secure payment processing to protect your financial information.
  • Communication Integrity: All official communication regarding your orders will be through the Merpute platform. Be wary of external messages asking for personal or financial details.
  • Dispute Resolution: If you encounter a problem with your order, contact the seller first. If the issue cannot be resolved, contact Merpute customer support for assistance.
  • Verification of Sellers: Merpute takes steps to verify sellers on the platform, but buyers should still exercise caution and review seller ratings and reviews.
  • Item Condition: Ensure to carefully review the item’s condition and description before purchasing. If the item received is significantly different from the description, you are eligible for a return.
  • Shipping and Tracking: Request tracking information from the seller to monitor the delivery of your purchase.
  • Feedback and Reviews: Provide honest feedback and reviews to help other buyers make informed decisions.
  • Policy Updates: Merpute reserves the right to update this Buyer Protection Policy at any time. Significant changes will be communicated to users.
  • Report Suspicious Activity: If you encounter suspicious activity or suspect fraud, report it immediately to Merpute customer support.
  • Understand the Return Process: Familiarize yourself with the return process, including timelines and conditions, to ensure a smooth return experience.

Fraud warning

Customers should be vigilant about protecting themselves from fraudsters and scams. Fraudulent transactions may result in the loss of your money with no recourse. If you have been asked to transfer money to someone you do not know, for a scenario that seems “too good to be true”, or to resolve an “urgent” situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity.

If you suspect that you may be a victim of fraud, please email us at [email protected] or report your suspicions to law enforcement. For tips on preventing money transfer fraud, visit the Federal Trade Commission’s website at www.consumer.ftc.gov.