Merpute Authenticate

Buy and sell luxury goods the easy way.

Merpute Authenticate is a feature that allows you to assess the authenticity of select luxury items. We have partnered with an independent third party, Real Authentication, to carefully examine photos of wallets, shoes, eyewear, jewelry, watches, and handbags by examining logos, labels, materials, and serial numbers.

Once verified, the product will be marked with a blue tick badge  on the Merpute product page so that shoppers can easily know that the product is authentic.

Merpute Authenticate for Shoppers

When you see the blue tick , know that it has been assessed by Real Authentication. For certified products, you will receive a QR coded certificate of authenticity after the transaction is completed, which we will email to you.

See Merpute Authenticate Terms and Conditions for details.

Merpute Authenticates for Sellers

When you list a handbag, wallet, jewelry, watch, eyewear, or pair of shoes priced over $100, authentication is completely optional unless you list more than the required authentication amount for the category and brand of the item. The amount may vary by category and will be announced at the time of listing. If you list a designer item priced above that amount, we will ask you to submit specific photos for authentication.

Real Authentication, an independent third-party authentication team, will carefully review your product photos by checking logos, tags, materials, and serial numbers to determine whether the item is authentic.

The authentication fee is charged by Real Authentication, and Merpute does not collect this fee. Merpute only receives authentication data from Real Authentication. When your listing is published, we may display some of these authentic photos in your listing to increase shopper confidence.

Note: Products that are included with a purchase will not be accepted for review.

How it works

Authenticate your products quickly and easily with Real Authentication.

• Take a few photos and submit them to the Authentication Center.
• For Handbags and Wallets: During the listing process, you will be asked to take photos of the front, back, serial number, “Made in” label, zipper engraving, and logo. We will send the photos to our luxury reviewers at Real Authentication.
• For Shoes: During the listing process, you will be asked to take photos of the front, side, sole, insole, serial number or shoe size label, and manufacturing label.
• For Eyeglasses: After tapping “List,” you will be asked to take photos of the front of the glasses, the “Made in” text, the engraving on the frame, the serial number, the screws, and the engraving on the lenses.
• For Jewelry: During the listing process, you will be asked to take photos of the front, back, logo, serial number (make sure the number is legible), the authentication mark (Example: 14K, 18K, etc.), and the “Made in” label.
• For Watches: During the listing process, you will be asked to take photos of the front, back, watch face, engraving on the case, the serial number (make sure the number is legible), the crown, and the clasp.

Get a response in less than 48 hours.

Real Authentication will carefully review your item and make a decision in 48 hours or less.

Note: While items are pending review, they will not be available on the Merpute marketplace and will not appear in search results.

Verification.

Once your product is verified as authentic by Real Authentication, we will give it an authentication badge and boost its search ranking. Sellers please contact a “Merpute seller support specialist” directly for faster approval.

What happens if…

• Real Authentication needs more information about my wallet, shoes, glasses, jewelry, watches, or handbag?
  Sometimes photos are blurry or Real Authentication needs more information. We will let you know what to include in the application.
• is my wallet, shoes, glasses, jewelry, watches, or handbag verified as authentic?
  Merpute will automatically list your product, boost its search ranking, and grant it an authentication badge.
• my item was rejected?
  We will automatically remove any listings that cannot be verified for authenticity.
• no verdict?
  This means Real Authentication was unable to determine whether your wallet, shoe, or bag is authentic. Your item is not eligible to be listed on Merpute.

What brands are eligible* for authentication?

Please refer to the product types and brands eligible for authentication here.

Important Note*

Merpute does not directly authenticate any products and the authentication results we receive will not guarantee that the seller will always send genuine products. In case of a dispute (buyer claims to have received fake/imitation goods), Merpute will request the seller to provide additional documents directly related to the product of that order. Buyers please refer to Merpute’s Return and Refund policy here.

Additional Clarifications and Guidelines:

• Authentication Limitations: Understand that authentication is based on submitted photos and does not guarantee the item’s condition or functionality.
• Certificate of Authenticity: The certificate is issued by Real Authentication and is separate from the Merpute platform.
• Seller Responsibility: Sellers are responsible for the accuracy and completeness of the photos they submit. Any discrepancies may lead to delays or rejection.
• Photo Quality: Ensure high-resolution, well-lit photos are submitted to avoid delays.
• Communication: Merpute will communicate authentication results and requests for additional information through the platform.
• Dispute Resolution: If a buyer disputes the authenticity of an item, they should contact the seller first. If unresolved, Merpute customer support can assist.
• Policy Updates: Merpute reserves the right to update this Authentication policy at any time. Significant changes will be communicated to users.
• Reporting Issues: If you encounter any issues or suspicious activity related to the authentication process, report it to Merpute customer support immediately.
• Fees: Be aware that the authentication fee is paid directly to Real Authentication, and Merpute is not responsible for any fee disputes.
• Item Condition: Authentication does not verify the item’s condition. Buyers should review the item description and photos carefully before purchasing.