Accessibility Statement

 

General Information

Merpute.com is committed to making our website accessible to all users, including those with disabilities. We understand that accessibility needs vary among individuals, and what works for one person may not work for another.

We have made reasonable efforts to accommodate the accessibility needs of our customers and potential customers based on our size, resources, and understanding of these needs. To support this goal, we have engaged the services of accessibility professionals to advise us and assist in improving our website’s usability.

Accessibility Features

Our website includes several built-in accessibility features and support tools to improve user experience. These features are designed to help users navigate and interact with the site more effectively:

  • Keyboard navigation support
  • Text resizing and contrast adjustment options
  • Compatibility with popular screen readers
  • Alternative text descriptions for images and multimedia content
  • Clear and consistent page structure for easier navigation

If you encounter any difficulty using these features or accessing any part of our website, we encourage you to reach out to us for further assistance.

Continuous Improvement

We are committed to making ongoing improvements to our website to enhance accessibility. While we strive to provide a seamless and accessible experience for all users, there may be areas that require further enhancement.

We welcome your feedback and suggestions for improving our website’s accessibility. You can contact us at [email protected] to share your experience or report issues. We will carefully review your feedback and work to address any reasonable concerns.

Third-Party Applications

Our website may integrate third-party tools or plugins (such as Google Maps, social media feeds, and embedded content). Please note that we do not have control over the accessibility of these third-party services. While we strive to select accessible services, we cannot guarantee that all third-party components will work seamlessly for every user.

If you encounter an accessibility issue with any third-party tool used on our website, please contact us. While we may not be able to modify the third-party service directly, we will explore alternative solutions where possible.

Contact Us for Assistance

If you are experiencing difficulties with any content on our website due to a disability or need assistance in navigating or accessing our site, please contact us. We are committed to providing you with the support you need.

Email: [email protected]

A member of our customer service team will respond within two business days.

This email is specifically for accessibility-related issues and support. For product inquiries, order status, or other customer service needs, please use the contact information provided on our Contact Us page.

Privacy and Confidentiality

We value your privacy and will treat all communications with the utmost confidentiality. When you contact us for accessibility assistance, you are not required to provide any personal information beyond what is necessary to address your issue. Specifically, you are not required to provide:

  • Name
  • Address
  • Phone number
  • Type of disability
  • Product or service interests

If you choose to provide additional details to help us better understand your needs, your information will be protected according to our Privacy Policy.