Seller Protection Policy

 

We understand how important security and peace of mind are in online business, so we created a Seller Protection Program to help guard you from losing money to claims and chargebacks. Seller Protection covers two particular types of buyer complaints:

  • “Unauthorized Transaction”
    There’s a transaction, but the accountholder claims that he or she didn’t authorize payment.
  • “Item Not Received”
    A buyer pays for an item but claims he or she didn’t receive it.
What are the requirements for Seller Protection Program?
  • The item must be shipped.
  • Items are sent to the address on the Transaction Details page.
  • You ship items on time and according to your item description.
  • You must provide proof of delivery of the goods in the form of a shipping tracking code.
  • If we request documentation or other relevant information, we ask that you respond promptly (typically within three business days).

If your seller protection request is valid, we will pay the full amount of the order made to the seller’s wallet.

What isn’t covered by Seller Protection Program?
  • Claims, chargebacks, or reversals are filed because the item is significantly different from how it was described (e.g., you described an item as “new” but sent a used one).
  • Illegal or counterfeit items.
  • It involves an item that you deliver in person, including in connection with a payment made in your physical store.
  • Items damaged during shipping due to inadequate packaging. (Sellers are responsible for proper packaging)
  • Disputes arising from buyer dissatisfaction with product quality, unless the product is proven to be counterfeit.
  • Transactions where the seller failed to provide accurate and complete product information.
  • Claims resulting from a seller’s failure to adhere to Merpute’s Terms of Service.
Additional Information

Merpute reserves the right to modify or terminate this Seller Protection Program at any time. Sellers will be notified of any changes to the program.

Sellers are encouraged to maintain clear communication with buyers and provide accurate product information to minimize disputes.

Merpute may investigate any claims of fraudulent activity and take appropriate action, including suspending or terminating seller accounts.

Contact us

Email: [email protected]