• Your payment is held until you receive and confirm your order.
• You have 30 days from the delivery date to inspect the product and rate the seller.
• If the product is defective or not as described, you can request a free return label.
• Once you rate the seller, the transaction is completed, and the payment is released.

• You can request a return within 30 days if the product is defective or not as described.
• The item must be in its original condition, without modifications or repairs.
• Refunds are processed within 14 days after the returned item is received and confirmed.
• Do not rate the seller until you are sure you don’t need to return the item.

• Always pay through Merpute – Do not transfer money outside the platform.
• Communicate only within the platform – Do not share personal or financial information.
• Check the seller’s reviews before making a purchase.
• Report any suspicious activity to Merpute immediately.

Yes! Merpute protects sellers in cases such as:

• Unauthorized transactions – When a buyer claims they did not authorize a purchase.
• Item not received disputes – When a buyer claims they didn’t receive the item despite a valid shipment.

• The item must be shipped to the address provided in the transaction.
• Provide a valid tracking number.
• The product must be shipped as described and within the agreed timeframe.
• Respond to Merpute’s requests for additional documentation within 3 business days.

• The item is not as described in the listing.
• Transactions conducted outside Merpute.
• Sale of prohibited, counterfeit, or illegal goods.
• Items damaged due to poor packaging.
• Violation of Merpute’s Terms of Service.

• Do not proceed with the transaction if you suspect fraud.
• Report the issue immediately using the Report function on the product page.
• Contact customer support for further assistance.

• All payment information is encrypted and secured.
• Our fraud detection system automatically identifies suspicious activities.
• Your personal data is never shared with third parties without your consent.