Yes! Merpute allows returns under specific conditions. Return requests must be submitted within 30 days of delivery (based on the carrier’s timestamp).

✅ Eligible reasons for a return:

• 📦 Item is significantly not as described in the listing.
• 🚛 Item was damaged during shipping.
• 🛑 Item is inauthentic or counterfeit.

⚠️ Non-mandatory return reasons (subject to seller’s approval):

• ❌ The item doesn’t fit.
• ❌ The item has an odor.
• ❌ The buyer changed their mind.
• ❌ Shipping delays due to carrier or weather.
• ❌ Plants, cuttings, and seeds.
• ❌ Lots or large bundles without an itemized content list.

• 📸 Buyers must provide clear photos highlighting any discrepancies and submit a return request.
  📦 Buyers should repack the item securely before returning it.
  ⏳ Buyers must provide any additional requested information within 24 hours of Merpute’s support request.

  🚫 Merpute may refuse return requests in cases of:

  • Fraudulent claims.
  • Poor packaging during return.
  • Any modifications made to the item after receipt.

• 💳 Refunds are processed within 14 calendar days to the original payment method.
  🎟️ For small-value returns, Merpute may issue store credit instead of a refund. Store credits expire in 90 days.

• 🚫 No. If you have already rated the item or do not request a return within 30 days, a refund will not be issued.

• 📞 Buyers must contact Merpute within 72 hours of the carrier-confirmed delivery time.
  📌 Merpute will pause the transaction and investigate with the carrier.

• 📌 Sellers must report within 24 hours of receiving a damaged return.
  📸 Required: Photos of the damaged item and packaging must be submitted within 24 hours of Merpute’s request.

• ⚠️ Abuse of the return process by buyers or sellers may result in:

  • 🚫 Account restrictions.
  • ⚖️ Legal action.